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Book synthesis

Dealing with difficult people in the workplace

Disruptive behaviors come in many forms. Whether it’s arrogance, distraction, obsessiveness, or manipulation, such behaviors call for consistent, compassionate intervention to create a healthy, high-functioning workplace.


Excerpt from Business Digest n°278, July-August 2017:
Inspired by the book The Schmuck in My office : How to Deal Effectively with Difficult People at Work by Jody J. Foster and Michelle Joy (Hachette Books, March 2017).


To go further: 

Read the full 3-part feature: “Dealing with Difficult People” with:





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Caroline Schuurman
Published by Caroline Schuurman