Scenario: Courage & Decision
The following scenario puts you in a situation in which you face several choices. We’ve deliberately set it in banking—specifically Corporate & Investment Banking (CIB)—and whether you’re an expert or not, this scenario is for you.

Shatterproof – How to Thrive in a World of Constant Chaos (and Why Resilience Alone Isn’t Enough), by Tasha Eurich, MacMillan 2025, with insights from expert sources within the banking sector, including BCG’s “How to Create a Transformation That Lasts” (2024).
You work at a pan-European bank with a strong presence in the United States and Asia. The past 18 months have been tricky with volatile rates, a changeable IPO window, shifting sanctions, rising regulatory and cyber pressure, and tight ESG requirements. Internally, M&A portfolio transactions are taking a tumble, FIC (rates, credit, FX) margins are under pressure, and risk-weighted assets are ballooning. The CIB Executive Committee (COMEX) is asking you to speed things up—without going belly up.
You convene your team and open the plenary with this dilemma: how do we maintain performance without falling into the resilience myth that drains teams and hides root causes?
Three options are on the table: assess the reasons and consequences—Before making the courageous choice.
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