Correct answer: B
The trap is believing that AI fails because the tool is not powerful enough.In reality, the costly gap sits between executive ambition and managerial execution: leaders see ROI; managers see operational friction.
AI transformation only scales when the “messy middle” is treated as the operating system of change, not as a passive relay.
If you have 5 more minutes
Managers and Executives Disagree on AI – and It’s Costing Companies
Harvard Business Review April 2026
3 tips for executives
- Stop selling AI as a vision. Translate it into work.
Managers do not need another keynote on disruption. They need to know which workflows change, which decisions remain human, what risks are acceptable, and how success will be measured.
- Make middle managers co-architects, not messengers.
If managers are only asked to “cascade” the AI strategy, they will become translators of confusion. Bring them upstream: use them to identify high-friction use cases, hidden blockers, training needs, and adoption risks.
- Measure reality, not enthusiasm.
Early ROI at executive level can hide weak adoption on the ground. Track actual usage, workflow impact, error rates, time saved, employee trust, and managerial workload — not just pilots launched or tools deployed.
3 tips for Exec Dev Team
- Train managers for AI judgment, not just AI usage.
The key skill is not prompt-writing alone. It is knowing when to use AI, when not to use it, how to challenge outputs, how to redesign tasks, and how to preserve accountability.
- Build “translation labs” for managers.
Create short peer sessions where managers bring real AI dilemmas: resistance in teams, quality issues, ethical discomfort, unclear productivity expectations. The goal is to turn abstract AI strategy into managerial practice.
- Reframe AI leadership as change leadership under pressure.
Managers need tools to handle fear, ambiguity, uneven adoption, and credibility gaps. Equip them to say: “Here is what changes, here is what does not, here is what we are testing, and here is how we will learn.”