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Action Tip

Create moments that unite your team

Four elements enable you to create the defining moments that unite your team: elevation, insight, pride, and connection. Use these elements to create moments that inspire your team to stick together and be their best.

Based on

The Power of Moments: Why Certain Experiences Have Extraordinary Impact
Chip Heath et Dan Heath (Simon & Schuster, 2017).

1. Create moments of elevation to engage and motivate 

“Moments of elevation are experiences that rise above the routine. They make us feel engaged, joyful, amazed, motivated.” But in a work environment transformed by the health crisis and the constraint of remote work, where routine is king, such moments tend to be rare. Here’s how to break through the lonely, daily monotony that dulls everyone’s enthusiasm: 

  • Raise the stakes. Add an element of productive pressure. Use competitions, games, deadlines, and public commitments to give your team members a jolt and raise their game. 
  • Break the script. Defy team expectations for stereotypical experiences. In a team videoconference, for example, deliver a jolt so that your team opens up more to their external environment, even remotely. 
  • Beware of “reasonableness.” You can’t create moments that rise above the routine by remaining practical and reasonable. You have to go beyond practicality to grasp the value of creating and sharing extraordinary moments with your team – even remotely. 
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Tagged with: team, unite, moments, LCM, change
Françoise Tollet
Published by Françoise Tollet
She spent 12 years in industry, working for Bolloré Technologies, among others. She co-founded Business Digest in 1992 and has been running the company since 1998. And she took the Internet plunge in 1996, even before coming on board as part of the BD team.