Even in a time of heightened polarization and heated debates, reject this destructive spiral. Focus on de-escalating conflicts, embracing differences, and rebuilding bridges to restore constructive dialogue and healthy collaboration.
After a difficult decision, your role is to unite
Acknowledge the team’s commitment and efforts in the face of tough decisions: “Thank you for your work—I know this isn’t easy, but you’re making a difference.” This reinforces that you recognize and value their contributions.
Building long-term trust
It’s a turbulent world out there, so you need to deepen long-term trust with all your stakeholders. The process involves four stages.
… And ensure motivation remains strong
By demonstrating how these decisions lead to positive outcomes for the group.
- Link this decision to upcoming positive outcomes: “Thanks to this choice, we’re moving toward a goal that will benefit everyone.”
- Use post-decision feedback to learn and build mutual trust. Invite stakeholders to share their thoughts afterward: What did they learn? What improvements could be made?
Now it’s your turn to turn a tough decision into an opportunity for collective growth.
Action tip: Create moments that unite your team
Elevation, insight, pride, and connection are the four key elements that make up the defining moments in the life of your team. It’s up to you to make use of the elements to bond your team for the long term – in spite of the distance.
The Power of Trust :
How Companies Build It, Lose It, Regain It
By Sandra J. Sucher and Shalene Gupta, Public Affairs, 2021
The Power of Moments:
Why Certain Experiences Have Extraordinary Impact
By Chip Heath and Dan Heath, Simon & Schuster, 2017