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Listen very carefully
Collective intelligence, Self-efficacy, Action Tip, Action Tip
3 June 2020
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Action Tip

Listen very carefully

Listening is an art, not an exact science. No ready-made formula can replace your openness to others, or your desire to discover what they have to tell you. However, you can create the right conditions for listening — and be aware of avoidable pitfalls.

Based on

You’re not listening by Kate de Murphy (Celadon Books, 2019)

1/ CREATE A GOOD ENVIRONMENT FOR TALKING 

Before starting a conversation, make sure the conditions are right for it to take place — ones in which you will be able to really listen:

  • Avoid noisy, open-space environments, with lots of people coming and going. Opt instead for a meeting room or a quiet office. Perhaps you could even go outside, if that’s a possibility. Some people are better at talking and listening when they are walking.
  • If you can’t have a face-to-face dialogue, try a phone call rather than emails and texting — these don’t let you hear the tone of voice, and the tone of voice can tell you a lot.
  • Know and set your limits. You can’t listen to everyone all the time. You risk hitting a saturation point. Determine the people you need to speak with most and what availability you have, and communicate this clearly.
  • Make your colleagues aware of any hearing difficulties. Hearing loss is very common, even at a young age, but often goes unnoticed, leading to awkwardness and misunderstandings.
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Tagged with: agility, understanding, active listening, collective performance, communication, open discussion, connection, benevolence, proximity, collective intelligence, engagement, Talk, listening, cooperation, Kate Murphy, knowledge, question, You're Not Listening, exchange, openess, behavior, conversation
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Marianne Gerard
Published by Marianne Gerard
Marianne graduated from HEC in 1998 and is now a freelance journalist specializing in management and higher education. What really fires her up is the human dimension and she is c taking a psychology course at Rennes 2 University. 
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