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Action Tip

How can you make reframing a problem more acceptable?

The process for reformulating and reframing a problem is long and demanding, and sometimes runs counter to entrenched beliefs, generating denial or even outright resistance. Here are a handful of tips for tackling such a reaction.

Create fertile ground for reframing a problem  

Do you want to make sure that the true nature of a problem isnt giving your team the slip? If so, you need to set up a reframing session to check that every angle has been taken into account. For more experienced professionals, however, the prospect of devoting time to reframing a problem isnt the least bit attractive. Thatwhy its in your best interest to prepare the ground meticulously. 

  • Before starting discussions, invite each participant to formulathow they see the problem in writing without suggesting your own vision in advance. The discrepancies (even the smallest) youll discover on reading their contributions will be an effective way of underlining the importance of this type of discussion.  
  • Take the time to explain the concept of reframing and to show its potential benefits by recounting a few choice anecdotes: the tale of the slow elevator and the impatient visitors is a sure bet! 

 

Structure your discussion to clarify the problem 

 

 

Excerpt from Business Digest N°306, May 2020

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Françoise Tollet
Published by Françoise Tollet
She spent 12 years in industry, working for Bolloré Technologies, among others. She co-founded Business Digest in 1992 and has been running the company since 1998. And she took the Internet plunge in 1996, even before coming on board as part of the BD team.