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Prospective et stratégie  :  Créer de la valeur

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The key ingredients of employee experience

N° 280, October 2017

Based on The Employee Experience Advantage : How to Win the War for Talent by Giving Employees the Workplaces they Want, the Tools they Need, and a Culture they Can Celebrate, by Jacob Morgan (Wiley, 2017, L’Expérience Collaborateur: Faites de vos employés vos premiers fans by Corinne Samama (Diateino, October 2017), “How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement” (QuestBack, March 2016), “Retail’s Future: Where Customer Experience and Employee Engagement Converge” by Eric Feinberg (Foresee, 2015), and an interview with Karen Parkin, Chief HR officer.

The Employee Experience Advantage

N° 280, October 2017

Based on The Employee Experience Advantage : How to Win the War for Talent by Giving Employees the Workplaces they Want, the Tools they Need, and a Culture they Can Celebrate , by Jacob Morgan (Wiley, 2017).

Connecting employee and customer experience

N° 280, October 2017

Based on L’Expérience Collaborateur: Faites de vos employés vos premiers fans by Corinne Samama (Diateino, October 2017), “How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement” (QuestBack, March 2016), “Retail’s Future: Where Customer Experience and Employee Engagement Converge” by Eric Feinberg (Foresee, 2015).

Achieving human excellence in the age of smart machines

N° 277, June 2017

Based on: Humility Is the New Smart: Rethinking Human Excellence in the Smart Machine Age, by Edward Hess and Katherine Ludwig (Berrett-Koehler Publishers, 2017).

Platform companies, From controlling to orchestrating resources

N° 276, May 2017

Based on Platform Revolution: How Networked Markets Are Transforming the Economy-And How to Make Them Work for You by Geoffrey Parker, Marshall Van and Sangeet Paul Choudary (Norton & Company, March 2017) and an interview with Erik Johnson, product development manager at Netflix UK.

Platform Revolution

N° 276, May 2017

Based on Platform Revolution: How Networked Markets Are Transforming the Economy-And How to Make Them Work for You by Geoffrey Parker, Marshall Van and Sangeet Paul Choudary (Norton & Company, March 2017).

What kind of management suits a platform model?

N° 276, May 2017

Based on Platform Revolution: How Networked Markets Are Transforming the Economy-And How to Make Them Work for You by Geoffrey Parker, Marshall Van and Sangeet Paul Choudary (Harvard Business Review, March 2017).

Experience: the new heart of value creation

N° 275, April 2017

Based on L’expérience : le nouveau moteur de l’entreprise, by Christophe Rebours and Inès Pauly (Diateino, October 2016); “Why the Millions We Spend on Employee Engagement Buy Us So Little” by Jacob Morgan (Harvard Business Review, March 2017); “How Satya Nadella is making Microsoft cool again, and taking on Apple and Amazon” by Paul Smith (Financial Review, November 2016)

The “experience”: a new driving force for your company

N° 275, April 2017

Based on L’expérience : le nouveau moteur de l’entreprise, by Christophe Rebours and Inès Pauly (Diateino, October 2016).

The Experience, or How Microsoft Got Back in the Race

N° 275, April 2017

Based on “How Satya Nadella is making Microsoft cool again, and taking on Apple and Amazon” by Paul Smith (Financial Review, November 2016); “How Microsoft CEO Satya Nadella did what Steve Ballmer and Bill Gates couldn’t” by Matt Weinberger (Business Insider, January 2016) ; “Satya Nadella, l’homme qui réenchante Microsoft” by Romain Guegneau (Les Echos, February 2012) ; “Microsoft’s New CEO Nadella Says Secret To Success Is ‘Renew’ Or Die” by Connie Guglielmo (Forbes, April 2014).

References : 116     Page : 9 / 12
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