Compétences du manager : Prendre une décisionBack
A synthesis of several publications, accompanied by interviews with Dennis Cooper, former air traffic controller of the U.S. Federal Aviation Administration (FAA), currently a psychologist for the Department of National Defence (Canada), and Thierry Boiron, president of the Boiron group, October 2011.
Based on “Do You Suffer From Decision Fatigue” by John Tierney (The New York Times, August 2011), Willpower: Rediscovering the Greatest Human Strength by Roy Baumeister and Tierney (Penguin Press, September 2011), La Poulpe Attitude by Christophe Haag (Michel Lafon, September 2011), and Think Fast by Guy Hale (Wiley, June 2011).
Based on What to Ask the Person in the Mirror, by Robert Steven Kaplan (Harvard Business Press, July 2011).
According to Laurent Combalbert, formerly a negotiator for an elite unit of the French police, knowing how you react to pressure, practicing in advance, and knowing how to debrief afterward are the basic ingredients of resistance to pressure in a complex situation.
The more chaotic and dangerous the situation, the calmer James Bond becomes. But maintaining calm and discernment within one's teams requires practice and experience.
Why do some people withstand pressure better than others? Because they have acquired the skills that allow them to limit its negative effects. Working on yourself and practicing make it possible to confront even the worst squalls with greater serenity.
Tools and established processes are supposed to be performance factors, but they often lead to paralysis instead. Hackers are those who know how to sidestep them to benefit the whole company. Based on Hacking Work by Bill Jensen and Josh Klein (Portfolio, September 2010) and the interviews with Gary Koelling, director of emerging platforms at Best Buy, and Kumar Sharma, former business solutions consultant at Infosys, IT services consultant in Bangalore (India), October 2010.
How did Jeffrey Saunders, CEO of the Saunders Hotel Group, develop a veritable culture of the break within his teams?
Knowing how to put the brakes on an impulse has saved Joyce Elam, of the University of Miami's School of Business, many difficulties.