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Efficacité opérationnelle  :  Organisation

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The key ingredients of employee experience

N° 280, October 2017

Based on The Employee Experience Advantage : How to Win the War for Talent by Giving Employees the Workplaces they Want, the Tools they Need, and a Culture they Can Celebrate, by Jacob Morgan (Wiley, 2017, L’Expérience Collaborateur: Faites de vos employés vos premiers fans by Corinne Samama (Diateino, October 2017), “How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement” (QuestBack, March 2016), “Retail’s Future: Where Customer Experience and Employee Engagement Converge” by Eric Feinberg (Foresee, 2015), and an interview with Karen Parkin, Chief HR officer.

The Employee Experience Advantage

N° 280, October 2017

Based on The Employee Experience Advantage : How to Win the War for Talent by Giving Employees the Workplaces they Want, the Tools they Need, and a Culture they Can Celebrate , by Jacob Morgan (Wiley, 2017).

How can you organize your team for optimal performance?

N° 280, October 2017

Based on an interview with Sri Kudaravalli (adapted from an article originally published by the website, Knowledge@HEC in February 2017).

Connecting employee and customer experience

N° 280, October 2017

Based on L’Expérience Collaborateur: Faites de vos employés vos premiers fans by Corinne Samama (Diateino, October 2017), “How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement” (QuestBack, March 2016), “Retail’s Future: Where Customer Experience and Employee Engagement Converge” by Eric Feinberg (Foresee, 2015).

Platform companies, From controlling to orchestrating resources

N° 276, May 2017

Based on Platform Revolution: How Networked Markets Are Transforming the Economy-And How to Make Them Work for You by Geoffrey Parker, Marshall Van and Sangeet Paul Choudary (Norton & Company, March 2017) and an interview with Erik Johnson, product development manager at Netflix UK.

Platform Revolution

N° 276, May 2017

Based on Platform Revolution: How Networked Markets Are Transforming the Economy-And How to Make Them Work for You by Geoffrey Parker, Marshall Van and Sangeet Paul Choudary (Norton & Company, March 2017).

What kind of management suits a platform model?

N° 276, May 2017

Based on Platform Revolution: How Networked Markets Are Transforming the Economy-And How to Make Them Work for You by Geoffrey Parker, Marshall Van and Sangeet Paul Choudary (Harvard Business Review, March 2017).

HD-Sydsvenskan tackles corporate stupidity

N° 273, February 2017

Based on an interview with Pontus Bodelsson, CEO of HD-Sydsvenskan and director of several Swedish companies.

Sharpen you and your teams’ critical thinking skills

N° 273, February 2017

Based on The Stupidity Paradox: The Power and Pitfalls of Functional Stupidity at Work by Mats Alvesson and André Spicer (Profile Books, June 2016).

Joining up silos

N° 271, November 2016

Based on The Silo Effect, The Peril of Expertise and The Promise of Breaking Down Barriers, de Gillian Tett (Simon & Schuster, September 2015) and The Cleveland Clinic Way: Lessons in Excellence from One of the World’s Leading Health Care Organizations by Toby Cosgrove (McGraw-Hill, January 2014).

References : 75     Page : 4 / 8
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