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Prospective et stratégie  :  Créer de la valeur

References : 116     Page : 10 / 12
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Improve your customer service by creating an outstanding employee experience

N° 275, April 2017

Based on L’expérience, le nouveau moteur de l’entreprise by Christophe Rebours and Inès Pauly (Diateino, December 2016) and “Why the Millions We Spend on Employee Engagement Buy Us So Little” by Jacob Morgan (Harvard Business Review, March 2017).

Strategic agility: challenging value creation

N° 269, September 2016

Based on “Three Steps Towards Market Domination” by W. Chan Kim and Renée Mauborgne (INSEAD Knowledge, March 2016) and Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp, John Zeratsky and Braden Kowitz (Simon & Schuster, March 2016).

Why not “disrupt” your market?

N° 269, September 2016

Based on “Three Steps Towards Market Domination” by W. Chan KIM and Renée Mauborgne (INSEAD Knowledge, March 2016) ; “Airbnb, Uber, and Others Used ‘Time Collapsing’ to Skyrocket From Zero to Millions” by Bill Carmody (Inc, August 2016) ; “Disruptive Innovation in Mature Industries” by Jane Williams (INSEAD Knowledege, November 2015).

Sprint: testing any idea in five days

N° 269, September 2016

Based on Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp, John Zeratsky and Braden Kowitz (Simon & Schuster, March 2016).

Creating an exceptional customer experience

N° 267, June 2016

Based on, inter alia “The Value of Customer Experience Quantified”, Webinar of Peter Kriss , (hbr.org, 2015), “Retail’s Future: Where Customer Experience and Employee Engagement Converge”, Eric Feinberg , (Foresee, 2015), “Une entreprise plus efficace grâce à l’expérience employé”, Bertrand Duperrin (www.duperrin.com, 2015) and an interview with Abubakr Safashatri, Marketing & Communication Manager EAU, Marriott International, Dubaï.

Prioritizing the employee and customer experience

N° 267, June 2016

Based on, inter alia “The Value of Customer Experience Quantified”, Webinar of Peter Kriss , (hbr.org, 2015), “Retail’s Future: Where Customer Experience and Employee Engagement Converge”, Eric Feinberg , (Foresee, 2015), “Une entreprise plus efficace grâce à l’expérience employé”, Bertrand Duperrin (www.duperrin.com, 2015).

blockchain revolution: disintermediation at work!

N° 267, June 2016

Based on Blockchain Revolution: How the Technology Behind Bitcoin Is Changing Money, Business, and the World by Don and Alex Tapscott (Portfolio, May 2016) ; « How Blockchain Technology Could Change The World » by Bernad Marr (Forbes, May 2016)

Turn your staff into customer experience ambassadors

N° 267, June 2016

Based on “The Value of Customer Experience, Quantified” by Peter Kriss (hbr.org webinar, 2015); “Retail’s Future: Where Customer Experience and Employee Engagement Converge” by Eric Feinberg (Foresee, 2015); and “How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement” (QuestBack, March 2016).

How to spread excellence in your company

N° 246, May 2014

Based on Scaling Up Excellence: Getting to More Without Settling For Less by Robert Sutton and Huggy Rao (Crown Business, February 2014) and an interview with Jeff Booth, President & CEO, BuildDirect, April 2014.

Why should capitalism be “conscious”?

N° 234, March 2013

Based on Conscious Capitalism: Liberating the Heroic Spirit of Business by John Mackey and Raj Sisodia (Harvard Business Press, January 2013), “The Thought Leader Interview: William J. O’Rourke,” by Ann Graham (strategy + business, November 2012) and the interview with R Gopalakrishnan, director, Tata Sons, February 2013.

References : 116     Page : 10 / 12
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