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Combining AI and human ingenuity for massive value creation

N° 282, December 2017

Based on The mathematical corporation, where machine intelligence + human ingenuity achieve the impossible, by Josh Sullivan and Angela Zutavern (PublicAffairs, 2017) ; Humility Is the New Smart: Rethinking Human Excellence in the Smart Machine Age by Edward Hess and Katherine Ludwig (Berrett-Koehler Publishers, 2017) and an interview with Ethan Garet, HR Manager at Walmart (November 2017).

Humans and machines: creating an exceptional customer experience at Walmart

N° 282, December 2017

Based on an interview with Ethan Garet, HR Manager at Walmart (November 2017).

The Mathematical Corporation

N° 282, December 2017

Based on The mathematical corporation, where machine intelligence + human ingenuity achieve the impossible, by Josh Sullivan and Angela Zutavern (PublicAffairs, 2017).

How can you stay relevant in the face of new technologies?

N° 282, December 2017

Based on The mathematical corporation, where machine intelligence + human ingenuity achieve the impossible, by Josh Sullivan and Angela Zutavern (PublicAffairs, 2017) and Humility Is the New Smart: Rethinking Human Excellence in the Smart Machine Age by Edward Hess and Katherine Ludwig (Berrett-Koehler Publishers, 2017).

Adidas: putting employee experience at the heart of corporate strategy

N° 280, October 2017

Based on an interview with Karen Parkin, Chief HR officer at Adidas (Deutschland, Ocotber 2017).

The key ingredients of employee experience

N° 280, October 2017

Based on The Employee Experience Advantage : How to Win the War for Talent by Giving Employees the Workplaces they Want, the Tools they Need, and a Culture they Can Celebrate, by Jacob Morgan (Wiley, 2017, L’Expérience Collaborateur: Faites de vos employés vos premiers fans by Corinne Samama (Diateino, October 2017), “How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement” (QuestBack, March 2016), “Retail’s Future: Where Customer Experience and Employee Engagement Converge” by Eric Feinberg (Foresee, 2015), and an interview with Karen Parkin, Chief HR officer.

The Employee Experience Advantage

N° 280, October 2017

Based on The Employee Experience Advantage : How to Win the War for Talent by Giving Employees the Workplaces they Want, the Tools they Need, and a Culture they Can Celebrate , by Jacob Morgan (Wiley, 2017).

Connecting employee and customer experience

N° 280, October 2017

Based on L’Expérience Collaborateur: Faites de vos employés vos premiers fans by Corinne Samama (Diateino, October 2017), “How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement” (QuestBack, March 2016), “Retail’s Future: Where Customer Experience and Employee Engagement Converge” by Eric Feinberg (Foresee, 2015).

Experience: the new heart of value creation

N° 275, April 2017

Based on L’expérience : le nouveau moteur de l’entreprise, by Christophe Rebours and Inès Pauly (Diateino, October 2016); “Why the Millions We Spend on Employee Engagement Buy Us So Little” by Jacob Morgan (Harvard Business Review, March 2017); “How Satya Nadella is making Microsoft cool again, and taking on Apple and Amazon” by Paul Smith (Financial Review, November 2016)

The “experience”: a new driving force for your company

N° 275, April 2017

Based on L’expérience : le nouveau moteur de l’entreprise, by Christophe Rebours and Inès Pauly (Diateino, October 2016).

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