Learning from failure: cultural transformation at Meridian Restaurants Premium

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3 years ago, Meridian Restaurants came last in their industry rankings. Today, they are one of the top-rated franchisors in America across all metrics, including speed of service and customer satisfaction. What changed? They built a culture of learning from failure.

Bioghraphy

Chris Harper is Chief Operating Officer at Meridian Restaurants Unlimited, L.C.
Chris Harper joined Meridian Restaurants in September 2010, moving through the ranks from District Manager, to Director of Operations, to Vice President of Operations, to his current position of Chief Operating Officer. Chris has also worked as a district manager at Starbucks and Best Buy.

 

Excerpt from Business Digest N°284, March 2018

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Point of View

Permission to Screw Up

Interview with Chris Harper, COO at Meridian Restaurants

Learning from failure: cultural transformation at Meridian Restaurants

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