Customer focus, telecommuting, global warming, and Gen Z are among the subjects covered in five not-to-miss articles published in October!

Here are five articles that stood out this month for their originality, relevance, and/or analysis. Happy reading!

1. CUSTOMER
Everyone Says They Listen to Their Customers—Here’s How to Really Do It, Harvard Business Review
There is a difference between listening and understanding. How can you take customer feedback into account to improve your products and services and stand out from the competition?

2. ORGANISATION
Has Your Office Become a Lonely Place, MIT Sloan Management Review
More and more employees work remotely, with the unintended consequence that those who remain in the office experience isolation and a resultant decrease in productivity.

3. LEADERSHIP
Why being kind can make us happier and more productive, Management Today
Kindness at work is a key factor of team performance. Being kind strengthens group cohesion, enhances resilience and reduces the stress of your coworkers.

4. ECONOMY AND SOCIETY
No One Works When It’s Hot, So Climate Change Is Going To Ruin The Economy, Fastcompany
When the temperature exceeds 30°C, there is a decline in productivity. What will global warming cost developed economies?

5. TEAM MANAGEMENT
Millennials Play the Long Game, MIT Sloan Management Review
Generation Z (those born after 1995) is about to enter the workforce. What are their expectations from employers? What is their perspective on the world of work?