The Science of Receiving Feedback: A Big Think Mentor workshop with Sheila Heen

“I don’t know anybody who thinks that feedback conversations work,” admits Sheila Heen in this video, created to accompany the release of her latest book, Thanks for the Feedback. Heen, a professor at Harvard and an expert in negotiation, is also head of Triad Consulting, whose clients include companies such as Apple, HSBC, Unilever, the Federal Reserve System, and the Obama White House! Armed with her vast experience in consulting, Heen explores the thorny issue of feedback, seeking to provide real solutions to improve the way we use it. You will not always be opposite the right person, someone who will give you objective and constructive feedback, and whom you trust and like. So why not go for the best of both worlds and learn to receive feedback positively and draw the best possible lessons from it? As well as avoiding an unpleasant situation, you will acquire a skill that you can use in other key parts of your life. In fact, studies have shown that employees who take the trouble to request feedback on areas for improvement receive better performance reviews from their superiors. So, let’s put an end to the idea that feedback is an unnecessary evil, because we have the means to make it genuinely effective.

Big Think Mentor
, June 2014.

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Based on Talk, Inc. by Boris Groysberg and Michael Slind (Harvard Business Review Press, June 2012), Power Listening: Mastering the Most Critical Business Skill of All by Bernard T. Ferrari (Penguin 2012) and “Why I’m a listener: Amgen CEO Kevin Sharer” (McKinsey Quarterly, April 2012) and on separate interviews with Polly Pearson, former VP of employment brand and strategy engagement, and Jonathan Martin, SVP of corporate marketing, EMC Corporation, October 2012.

Business Digest N° 231, November 2012