No organizational feedback system is perfect, because it is impossible to meet the expectations of every individual, each of whom has his or her own unique needs. However, as a leader, you can facilitate more successful feedback conversations within your teams. Your responsibility starts with increasing the flow of daily feedback interactions, and the three keys to accomplishing that task are trust, learning, and a positive work environment.
Based on
Thanks for the feedback: The science and art of receiving feedback wellby Douglas Stone et Sheila Heen (Viking, march 2014).
1/ BUILD TRUST IN FEEDBACK SYSTEMS
People won’t participate in a feedback system they don’t trust.
Openly and honestly discuss feedback systems
Beyond simple explanation, openly discussing both the positive and negative aspects of the feedback that takes place within your teams, while it may draw attention to problems, also enables people to understand its importance and why it is necessary to increase the rate and quality of feedback. Openly discuss the following aspects of feedback with your teams:
Feedback goals: individual and collective progress, increased agility, transparency, and so on
Feedback risks: difficult discussions, tense moments, high emotions, and so on.
Define the role of feedback collectively
Invite employees to analyse and make suggestions about how their teams approach feedback. The goal is to make increasing and improving feedback a shared responsibility. “It’s often useful to invite those who are the loudest voices against (feedback) systems to be part of the process of designing them, both to take advantage of their perspective and ideas, and to enrol them in the challenge of doing something constructive about their complaints,” explain authors Sheila Heen and Douglas Stone.
She spent 12 years in industry, working for Bolloré Technologies, among others. She co-founded Business Digest in 1992 and has been running the company since 1998. And she took the Internet plunge in 1996, even before coming on board as part of the BD team.
To keep informed in trends in management and leadership
I would like to receive the Business Digest newsletter
Nous utilisons des cookies sur ce site. Avec votre consentement, nous les utiliserons pour mesurer et analyser l'utilisation du site. Visitez notre page sur la politique cookie pour en savoir plus.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
