Bolstering resilience in a remote team

Key pillars 1: Build trust remotely

• Switch between camera on and camera off formats: video is important for connecting all employees, but excessive use can become intrusive or draining (a syndrome commonly referred to as “Zoom fatigue”).
• Switch between schedules for geographically dispersed teams so that you don’t always (dis)advantage the same locations – avoid routinely aligning yourself with “headquarters” time.
• Remind colleagues about your organization’s mission and values at every video session – they are easier to forget when working remotely rather than face-to-face.
• Share as much strategic information as possible with your teammates so they feel included as “insiders” in spite of their remoteness.
• Get an update from colleagues during team video meetings: “What is your top concern this week?” or “How is your energy level right now?”
• At the same time, raise the frequency of one-on-one meetings (over the phone or by video) so you can discuss individual needs (and think about organizing coaching support for employees who are struggling).

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