Action Tip

4 tips to obtain backup

Create a favorable context for your request

Your requests for help are more likely to be accepted than refused – on one condition: your request must be loud and clear.

• Be explicit. If you need help, say so openly and unambiguously. The people you approach are not focused on your problems – they have their own – and will notice subtle messages (not due to lack of solidarity but rather lack of attention).
• Be straightforward. Let people know that their help is welcome and even desired. Your professional circle cannot read minds. Even if your employees and peers can see the difficulties you are in, they won’t know if you want to manage them by yourself or would like them to act. Out of sensitivity, they will not intervene spontaneously, especially if you are the manager: they may not offer help out of fear of hurting your ego.
• Do not make your request to too many people – Sending a group email, for example, dilutes the responsibility for each individual. State clearly from whom you would like help, otherwise no one will feel accountable and you will not receive any answers.
• Specify concisely and precisely the type of help you need to save everyone time.
• Accept that you may not be at the top of the list in your contacts’ busy schedule. They may take some time to answer your request. If they are not able to give you the help you want, be open to alternative support solutions that they (hopefully) offer.

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